Frequently Asked Questions
Everything you need to know about your CRDI experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, please visit our online Return Portal and enter your order number and zip code.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
CRDI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. CRDI uses premium, ethically sourced fabrics and partners with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.